Privacy & Policy

As of 27 Jan 2025

privacy policy

Your privacy is important to us at Lussu. We respect your privacy regarding any information we may collect from you across our website.

Luckycharm Ventures Limited (“we,” “us,” “our,” or “Company”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, process, and store your personal information when you access our website, www.lussu.mt (“Website”), and interact with the services offered through the Website, in accordance with the General Data Protection Regulation (GDPR) and applicable Maltese data protection laws.

By using the Website, you consent to the collection and use of your personal data as described in this Privacy Policy. If you do not agree to these terms, please discontinue use of the Website

1. DATA CONTROLLER

The data controller responsible for your personal data is:
Luckycharm Ventures Limited
Company Registration Number: C-109564
Email: contact (at) lussu (dot) mt

2. PERSONAL DATA WE COLLECT

We may collect and process the following types of personal data:

Data You Provide to Us:
- Personal Information: Your name, email address, postal address, and contact details when you sign up for membership, enter prize draws, or use any services offered through the Website.
- Payment Information: Payment details, such as credit card or payment method information, when you subscribe to services or purchase memberships. We do not store your payment data; it is processed securely by third-party payment providers.
- Communication Data: Your communication preferences and any information you provide when contacting us via email, contact forms, or other methods.
Data We Collect Automatically:
- Technical Data: This includes your IP address, browser type, operating system, device information, and other technical identifiers via cookies or similar technologies.
- Usage Data: Information on how you interact with the Website, including the pages you visit, the length of time spent on the Website, and any actions taken (e.g., entering prize draws).
For prize collection arrangements, the Company may collect geographic or location-based data solely to facilitate the fulfillment of prize claims. This information is handled in accordance with our data retention and privacy practices and is only collected when necessary.

Data from Third Parties:
- Payment Processors and Partners: We may receive additional data about you from third-party payment processors or vendors offering discounts via the Website, based on your authorization.

3. HOW WE USE YOUR DATA

We only use your personal data when we have a lawful basis to do so. We may use your data in the following ways:

To Provide Our Services: To manage your membership, process payments, and facilitate your participation in prize draws or other services.
To Communicate with You: To send notifications regarding your membership, relevant updates, and promotional materials (where you have opted in).
To Improve Our Services: To analyze usage data and improve the functionality and user experience of the Website.
To Comply with Legal Obligations: To comply with applicable legal and regulatory obligations, such as financial record-keeping and reporting.

As part of our promotional activities, we may collect and publish the personal data of prize draw winners, including names, photographs, and prize information, as permitted by GDPR and outlined in our Terms and Conditions. By participating in prize draws, you consent to the processing of this data for publicity purposes

4. LEGAL BASES FOR PROCESSING

We rely on the following legal bases for processing your personal data under GDPR:

Performance of a Contract: Processing is necessary to fulfill our contractual obligations with you (e.g., managing memberships or prize draws).
Legitimate Interests: We process data to pursue our legitimate business interests (e.g., improving our services), provided your interests and rights do not override these.
Consent: We rely on your explicit consent where applicable, such as for marketing communications or when you participate in prize draws.
Compliance with Legal Obligations: We process data to comply with legal obligations, including reporting to authorities.

5. SHARING YOUR PERSONAL DATA

We do not share your personal data with third parties, except in the following circumstances:

Service Providers: We share your data with third-party vendors, including payment processors, to facilitate transactions and services. These third parties are bound by data protection agreements.
Legal Requirements: We may disclose your data if required by law or to comply with legal processes, protect our rights, or enforce our terms and conditions.
Promotional Partners: With your consent, we may share your data with promotional partners (e.g., for prize draws or discount services) to facilitate their services.

6. DATA SECURITY

We implement appropriate security measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, access controls, and regular security audits.

While we take all reasonable precautions, please be aware that no method of data transmission or storage is completely secure. We cannot guarantee the absolute security of your data.

You are responsible for maintaining the confidentiality of your account information, including your password. If you suspect any unauthorized access to or use of your account, please notify us immediately at contact (at) lussu (dot) mt. The Company is not liable for any loss or damage resulting from your failure to safeguard this information.

7. DATA RETENTION

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, including fulfilling legal, accounting, or reporting obligations. Retention periods vary based on the nature of the data:

Membership Data: Retained for the duration of your membership and up to five (5) years after termination, or longer if lawfully required, not exceeding ten (10) years from the date of termination.
Payment Data: Retained as required by financial regulations and tax laws.
Marketing Data: Retained until you opt out of receiving marketing communications.

Once data is no longer needed, it will be securely deleted or anonymized. In the event of account termination, any associated data may be permanently deleted from our system. Users acknowledge that, upon termination, the Company has no obligation to retain or provide any user content or account information.

8. YOUR RIGHTS

You have the following rights under GDPR regarding your personal data:

Access: You can request access to your personal data and how it is processed.
Rectification: You can request correction of inaccurate or incomplete personal data.
Erasure (Right to be Forgotten): You can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected.
Restriction: You can request restriction of processing under certain conditions.
Data Portability: You can request that your data be transferred to another service provider.
Objection: You can object to the processing of your data where we rely on legitimate interests or for direct marketing purposes.

To exercise any of these rights, please contact us at contact (at) lussu (dot) mt

9. COOKIES

Our Website uses cookies to collect and store information. Cookies help us enhance your experience by remembering your preferences and visits. You can manage your cookie preferences through your browser settings.

10. INTERNATIONAL TRANSFERS

Your personal data may be transferred to countries outside the European Economic Area (EEA) only when necessary for service fulfillment or legal obligations. We ensure that such transfers comply with applicable data protection laws by using appropriate safeguards (e.g., standard contractual clauses or reliance on adequacy decisions)

11. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with the “Last Updated” date. Your continued use of the Website after any changes constitute your acceptance of the new terms.

12. CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at:
Luckycharm Ventures Limited
Email: contact (at) lussu (dot) mt